Shipping policy

Shipping Policy

Last updated: 1/2/2026
Trading name: Apex Grid
Contact email: apexgridhelp@outlook.es
Business address: Travessia de Sant Pere 12-20, Escalera 8, 4D, Sant Andreu de Llavaneres, B, 08392, Spain

1. Order Processing

All orders are prepared within an estimated 1-3 business days after payment confirmation.

During special campaigns, promotions, or high-demand periods, this timeframe may be slightly extended.

2. Estimated Delivery Times

Delivery times start counting from the shipping confirmation, not from the purchase date.

Domestic (Spain & European Union): approximately 7-11 business days.
International (U.S., Mexico, Chile): approximately 7 to 15 business days, depending on customs and carrier operations.

⚠️ Please note that these are estimated delivery times. We cannot guarantee exact delivery dates, as they depend on third parties (couriers, customs, etc.).

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before order confirmation.

Additional taxes or customs duties may apply to international shipments and are the customer’s responsibility.

4. Order Tracking

Once your order has been shipped, you’ll receive an email with your tracking number and a link to monitor the delivery status.

5. Delivery Issues

We are not responsible for delays caused by the courier, customs clearance, or force majeure events.

If your order has not arrived within the maximum estimated timeframe, please contact us at [GMAIL] and include your order number.

6. Damaged or Lost Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the product and packaging.

We’ll review your case individually to provide the best possible solution.

7. Returns and Refunds

For details about returns, refunds, and exchanges, please refer to our Return & Refund Policy.